Policies at Peru West

Things You Need to Know

At Peru West, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

Our Shipping Policy

How It Works

 

Our Return and Refund Policy

How It Works

If you wish to exchange your item(s), please contact us within 7 days of receiving your item(s) via e-mail at contact@peruwest.com. You will get a reply with exchange instructions. In this email, please include the item(s) you wish to return (item number and name) and order number. This will make our response time much faster.

Please do NOT return items before getting authorization by email. The customer pays for return shipping. YOU MUST SEND ITEMS BACK TO US WITHIN 48 BUSINESS HOURS OF US APPROVING YOUR RETURN. We offer exchanges only for store credit issued in the form of a credit. 


Please note that original shipping charges are not refundable. 

Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed. You may also check the status of your return by logging on to your account and viewing your order history. 


See details of our Return/Exchange Instructions below. Please contact us if you have any questions or concerns about your order - we love to hear from our customers!

RETURN/EXCHANGE INSTRUCTIONS FOR CATALOG AND ONLINE PURCHASES:

  1. Please fill out the Return/Exchange Form emailed to you.

  2. Place  the completed Return/Exchange Form in the package with items to be returned and/or exchanged.

  3. Choose one of the following RETURN SHIPPING OPTIONS:​

    • If you do not have the label from your packing slip, use this address:

    • Peru West, LLC
      Attn: Returns
      3808 Peru West SL Road Monroeville, OH 44847

Item(s) must be unworn, unwashed, and be returned to us in the way they were sent. Exchanges must include the packing slip you received with the items (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for.

Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. Items need to be returned in the same condition that we sent them out. If the item came in a box, they need to be returned in a box.

Please ensure that the items you send back are sent back in a plastic bag inside the envelop or box to ensure they don't get ruined in transit.

Excessive Returns: It takes our team a lot of time to process returns and put them back. If you need assistance finding the right size, please email us at contact@peruwest.com.  Returning more than 2 items a month will result in a restocking fee. Your returned item count starts over each month. Your 3rd item returned each month will result in a 30% restocking fee taken from the credit you receive back to your account.

Exchanges can take up to 14 business days to process but we work through them as fast as possible and they are usually processed much faster.

Final sale items, mystery sales, anything that is discounted or purchased using a coupon code, undergarments, leggings, makeup, bath and beauty products, home decor, or anything else indicated as final sale in live videos, wall drops, etc, are not eligible for return.

Once your item has been received, you will receive an e-mail, indicating that you have been issued a credit. If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed.

If we receive your item and are unable to process your exchange for this reason, we will keep your items until you pay for return shipping to have them sent back to you.

If you have questions about whether your items are eligible for exchange, please email us at contact@perupwest.com

If you wish to exchange your item(s), please contact us within 7 days of receiving your item(s) via e-mail at contact@peruwest.com. You will get a reply with exchange instructions. In this email, please include the item(s) you wish to return (item number and name) and order number. This will make our response time much faster.

Please do NOT return items before getting authorization by email. The customer pays for return shipping. YOU MUST SEND ITEMS BACK TO US WITHIN 48 BUSINESS HOURS OF US APPROVING YOUR RETURN. We offer exchanges only for store credit issued in the form of a credit. 


Please note that original shipping charges are not refundable. 

Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed. You may also check the status of your return by logging on to your account and viewing your order history. 


See details of our Return/Exchange Instructions below. Please contact us if you have any questions or concerns about your order - we love to hear from our customers!

RETURN/EXCHANGE INSTRUCTIONS FOR CATALOG AND ONLINE PURCHASES:

  1. Please fill out the Return/Exchange Form emailed to you.

  2. Place  the completed Return/Exchange Form in the package with items to be returned and/or exchanged.

  3. Choose one of the following RETURN SHIPPING OPTIONS:​

    • If you do not have the label from your packing slip, use this address:

    • Peru West, LLC
      Attn: Returns
      2121 Cottage Street Ashland, OH 44805

Item(s) must be unworn, unwashed, and be returned to us in the way they were sent. Exchanges must include the packing slip you received with the items (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for.

Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. Items need to be returned in the same condition that we sent them out. If the item came in a box, they need to be returned in a box.

Please ensure that the items you send back are sent back in a plastic bag inside the envelop or box to ensure they don't get ruined in transit.

Excessive Returns: It takes our team a lot of time to process returns and put them back. If you need assistance finding the right size, please email us at contact@peruwest.com.  Returning more than 2 items a month will result in a restocking fee. Your returned item count starts over each month. Your 3rd item returned each month will result in a 30% restocking fee taken from the credit you receive back to your account.

Exchanges can take up to 14 business days to process but we work through them as fast as possible and they are usually processed much faster.

Final sale items, mystery sales, anything that is discounted or purchased using a coupon code, undergarments, leggings, makeup, bath and beauty products, home decor, or anything else indicated as final sale in live videos, wall drops, etc, are not eligible for return.

Once your item has been received, you will receive an e-mail, indicating that you have been issued a credit. If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed.

If we receive your item and are unable to process your exchange for this reason, we will keep your items until you pay for return shipping to have them sent back to you.


We use third party suppliers as well and they have separate return policies than our products.  We will email you their return instructions upon request. 
If you have questions about whether your items are eligible for exchange, please email us at contact@perupwest.com

 

Warranty Disclaimer

The Information You Need to Know

PRODUCT AVAILABILITY PROMISE:

We make every effort to keep all pieces of our collection in stock, but occasionally demand exceeds our limited supply. A full refund to the original form of payment will be made for items that may be no longer available. 

Damaged Items: We attempt to inspect every item before shipping it, however, sometimes we may miss a defect. If an item you are trying to return is damaged in any way please let us know and provide a photo of the damage item in your e-mail.  We will contact you back with instructions.  If the damage is from the parcel or freight service, we will submit a freight claim with the carrier for you.

Learn More
 

Privacy at Peru West

Trust Us with Your Information

This is your Privacy Policy section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language, so they can shop with confidence, time and time again!

 

Contact Support

How Can We Help?

If you have questions or concerns about a product that you purchased online, please fill out the form below and a member of our team will get in touch as soon as possible.

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